Who are we
mobile.hipocti.com is an innovative Israeli website, offering a fast, reliable and accessible digital eSIM purchase service – for use abroad.
Our goal is to enable every traveller to connect to the Internet easily, without the need for a physical SIM card, with affordable solutions from mobile operators around the world
Effective: May 1, 2025
Your privacy is important to us. On the website mobile.hipocti.com hereinafter: “the website”, “we” or “Hipocti”, we are committed to protecting the personal information of our customers, in accordance with the provisions of law in Israel and in accordance with the principles of relevant international regulation, such as GDPR, in preparation for future global activity. In this document, we will present to you the way in which we collect, use and protect your personal data.
The document is written, for convenience, in the masculine gender but is intended for both genders
What information do we collect
When visiting the website or making a purchase, we may collect personal information including:
Purchase history and behavior on the site
Full name
Email address
Telephone number
Payment details (handled by a secure external provider only)
IP address, browser and device type, system language and general location
Purposes of using the information
The information collected is used for the following purposes:
Processing eSIM orders and providing service
Technical support and customer service
Improving the user experience on the site
Sending order confirmations, updates and promotions (subject to user consent)
Data analysis for statistical and marketing purposes
Compliance with legal requirements
Cookies
The site uses cookies for functional, security, marketing and statistical purposes. The files can be blocked or deleted through the browser settings, but this may affect the functioning of the site.
When writing a comment on our site, you can decide whether to allow us to save your name, your email address and your website address in cookies. The saving will be done for your convenience. So that you do not have to fill in the details again when writing another comment. The cookies will be saved for one year.
If you visit the login page of the site, we will set a temporary cookie file to determine whether your browser accepts cookies. This cookie file does not contain personal data and is deleted when you close the browser.
When you log in, we will also set a number of ‘cookies’ to save your login information and your display choices. Login cookies are valid for two days, and screen options cookies are valid for one year. If you select the “Remember me” option, your login information will be valid for two weeks. If you log out of your account, the login cookies will be deleted.
Providing information to third parties
We will not sell, rent or provide personal information to third parties, except in the following cases:
Service providers for the operation of the site (clearing, sending messages, storage, etc.) – only Subject to a commitment to confidentiality and security.
Legal or regulatory requirements
Protection of our rights in the event of a legal dispute or attempted fraud
Information security
We take reasonable and advanced technological and organizational measures to secure personal information. However, we cannot guarantee complete immunity from unauthorized intrusion.
Data retention
The information is retained as long as there is an operational, service or legal need for it. A user may contact us with a request to review, correct or delete his/her details.
User rights
According to Israeli law and the provisions of the GDPR (for users from abroad), the user may:
Receive a copy of the personal information stored on him/her
Request correction or deletion
Request to limit the use of the information or object to its use
Transfer the information to another party (data portability)
Requests can be sent to: support@hipocti.com
Changes to the policy
We reserve the right to update this policy from time to time Timely. The date of the last update will appear at the top of the page. Continued use of the site after an update constitutes acceptance of the new policy
Contact Us
For questions or inquiries regarding privacy, you can contact us at:
Email: support@hipocti.com
Phone: +972-77-8804880
Hours of operation:
Sunday-Thursday 9:00-17:00 (Israel Time – GMT+2)
Friday and holiday eves 9:00-13:00 (Israel Time – GMT+2)